SAM'S Family Card


About SAM’S GROCERIA Family Card

Been to our store? Can’t wait to be our SAM’S GROCERIA member? Members will not only be lavished with offers but also have a chance to shop using our SAM’S Self Scan device. It is a whole new shopping experience

How to Apply

  • Do Visit our Customer Care at any of our nearest SAM’S GROCERIA outlet & the Sam's Family kit is available to be purchased for RM12 from our Customer Care Personnel
  • Customers can also opt to be an Online Member at http://members.samsgroceria.com for FREE
  • Once your application is successful, an email will be sent to you; together with Login ID & Password
  • Members are encourage to change their password upon first login for privacy purposes

How to use the SAM’S GROCERIA Family Card

  • The SAM’S GROCERIA Family Card has a unique card feature
  • The Family Card consists of 4 cards i.e. 1 main card & 3 smaller mini cards (with a key chain hole) with identical cardholder information (same barcode number)
  • Members can attach the 3 smaller cards to their favorite key chain or car key or members can give to their loved ones too
  • All the points earned will be consolidate into 1 Main card only.
  • Please present your SAM’S GROCERIA Family card to the cashier at the Cashier Counter before any transaction starts in order to collect your points
  • Point will not be given / awarded if SAM’S GROCERIA Family card is not presented during check out at the Cashier Counter

Terms & Conditions

  • The terms & conditions (in conjunction with the privacy act) below are applicable to SAM’S GROCERIA Family Card program & any participation from the 3rd party is considered as acceptance. Please do contact us if you have any questions about these terms & conditions
  • Definition

    • SAM’S GROCERIA SDN BHD will be defined as “SAM”
    • Customers who applied or be part of SAM'S GROCERIA Family Card program will be defined as “SAM’s Members”
  • General

    • The marketing agency for SAM’S GROCERIA Family Card program is SAM’S GROCERIA SDN BHD, Lot No 675 & 676, Persiaran Subang Permai, USJ1, 47500 Subang Jaya, Selangor, Malaysia
    • Call Center number 1-300-300-876
  • The terms and conditions are correct as of July 2013 and shall be governed by and construed in accordance with the laws of Malaysia, and any disputes will be decided only by the Courts of Malaysia. SAM’S GROCERIA SDN BHD reserves the right to change these terms and conditions at any time for legal, regulatory, business or policy reasons. SAM’s Members who continue to participate in the SAM’S GROCERIA Family Card program following such a change will be considered to have accepted the updated terms and conditions.
  • SAM’S GROCERIA Family Card program

    • The SAM’S GROCERIA Family Card, account, vouchers, coupons, points or in whatever form are issued by & remain the property of SAM GROCERIA SDN BHD, which may at any time, terminate / put on hold, the SAM'S GROCERIA Family Card program or alter or amend the conditions of operation of the SAM'S GROCERIA Family Card program
    • SAM'S GROCERIA Family Card program is opened to Malaysian Nationality & Residents of Malaysia; with valid Malaysian ID or Passport of the Origin Country & must be aged 18 years or above
    • SAM’s Members must register their personal details & keep SAM informed of any changes or updates. SAM’s Members is responsible of their personal information that was given to SAM
    • SAM cannot be held responsible for any loss of personal information / points / vouchers / coupons / any other promotional materials, incurred as a result of Out of Date Details
    • The SAM'S GROCERIA Family Card is not transferable / cannot be copied / scanned or any other method of duplication & can only be used by the member who is named or registered for the card
    • SAM’s Members can give the SAM'S GROCERIA Family Card mini cards to anyone & any disputes between the Member and the 3rd party who received the SAM'S GROCERIA Family Card mini cards is solely responsible of the Member’s himself / herself
    • SAM'S GROCERIA Family Card mini cards points collection will be consolidated to the Main Cardholder
    • SAM may stop / remove / decline / withdraw / cancel accounts, cards, vouchers, cards, points or in whatever form of promotional offers from the SAM'S GROCERIA Family Card program at any time, when there is a reasonable beliefs that
      • Any abuse / attempt of abuse on the SAM'S GROCERIA Family Card program
      • Any breach or attempted breach of these terms and conditions on the SAM'S GROCERIA Family Card program
      • Any behavior that involves misleading information / supplying information / misconduct / theft or any kind of abusive on the SAM'S GROCERIA Family Card program
    • SAM'S GROCERIA Family Card can only be used in any SAM’S GROCERIA outlets or any 3rd party who is part / joint promo of this program
    • SAM'S GROCERIA Family Card is not a credit card payment or any kind of monetary operations
    • SAM'S GROCERIA Family Card points, cards, or any promotional materials cannot be bought / sold / transferred or in any way traded
    • SAM’s Members can choose to leave the SAM'S GROCERIA Family Card program at any time & SAM’s Members’ right on the points / coupons / vouchers or any other promotional materials will be forfeited
    • SAM’s Members may inherit the points / coupons / vouchers or any other promotional materials from their deceased family members by providing a written request informing SAM’S GROCERIA SDN BHD on the details of the deceased. This request is in the discretion of the SAM’S GROCERIA SDN BHD Management
  • SAM’S GROCERIA Family Card points

    • SAM’S Members must present their SAM'S GROCERIA Family Card at the SAM’S GROCERIA Checkout Counter in order to collect points / vouchers / coupons or any other promotional materials for a transaction in the store
    • Failure to present the SAM'S GROCERIA Family Card at the SAM’S GROCERIA Checkout Counter, SAM’s Members will not entitle to points collection / collection of voucher / coupons or any other promotional materials
    • Each transaction of RM1.00 will be awarded to 1 point (in a single receipt)
    • The point awarded will be based on Total Transaction (in a single receipt) of the Receipt & will be round down. Example: If total transaction is RM81.20 ~ total points will be 81 points. If total transaction is RM55.90 ~ total points will be 55 points
    • Accumulated receipts is not entitled to Accumulated Points
    • Points will be deducted from the SAM’s Members’ account if there were Return of Goods transaction done. This is also applicable to Product Exchange, unless the exchange of the product is equivalent point value
    • If there were duplication of points issued / awarded due to technical errors, SAM'S GROCERIA SDN BHD has the right to remove or cancel the particular points duplication
    • Points collected has no monetary value, until the conversion to vouchers / coupons or any other promotional materials offered
    • SAM'S GROCERIA SDN BHD is under no obligation to award points for any reason outside of qualifying transactions
    • Points will not be given for purchase of vouchers, tobacco, tobacco related products and other products which may be excluded from the SAM'S GROCERIA Family Card