Our Guide Price


The prices on Sam's Online Store website are guide prices only which are based on prices in store at the time you place your order. Therefore, the total guide price shown in the Customer’s shopping cart and order confirmation email may differ from the total amount shown in the Customer’s final invoice. What you pay will be stated in the final invoice which is based on the store price of the products on the day of your delivery or pick-up.

Causes of difference between total amount in order confirmation and total amount in final invoice

The difference between guide price and the Customer’s final amount charged will be due to one or more reasons, such as weighed products, substitutions, price change in store and promotions:

  1. Weighed products (not applicable for present) - The guide price on the website for weighed products such as fruits or vegetables is based on weight of the products. Therefore, what you pay will be based on the exact weight of product you ordered, so the price may vary slightly.
  2. Substitutions - Should the product be unavailable on the day of the delivery or pick-up, we will substitute it with another or similar product that you can opt to accept or decline. The price of the product may differ from the price of your original product.
  3. Price change in Store - The guide price is based on prices in store at the time you place your order. What you pay will be based on the store price of the products on the day of your delivery or pick-up.
  4. Promotion periods - Any products that are on promotion must be delivered or picked-up within the promotion period (shown on the product listing page) to qualify for the promotional price. If your delivery or pick-up slot is booked for after the promotion end date, the promotion price will not be applicable.

If the value of the goods delivered exceeds the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right to reject the goods. Customer will not be charged for goods rejected, but will only be charged with amount for goods that are accepted.